Army Knowledge Management Principles

A mind map of the Army KM Principles, available at

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Army Knowledge Management Principles by Mind Map: Army Knowledge Management Principles

1. Users own the collaborative community

1.1. IT providers

2. embed and use digital media to add to or leverage the existing knowledge assets of the Army.

2.1. training routines

2.2. operations

3. PRINCIPLE: Use standardized collaboration tool sets

4. Assess what is valuable from past activity

5. Modify and evolve business rules to meet the commander’s intent and quickly adapt business processes to meet or anticipate emerging threats or business opportunities (situational awareness)

6. Provide access to structural capital to

6.1. accelerate learning curves

6.2. adopt/modify best known practices


7.1. KM applications need to be designed and operate with an enterprise focus, permitting access and searching across systems and organizations without technical or structural impediments

8. Leaders need to incorporate the Core Principles of Collaboration into

8.1. business procedures

8.2. human resources practices

9. PRINCIPLE: Protect and secure assets

9.1. Information

9.2. knowledge


10.1. Leverage digital media

10.1.1. add context understanding situational awareness

10.1.2. to operations business activities

11. In the design and operation of KM systems, leaders need to ensure that there are no organizational or technical barriers blocking access to digital media residing in knowledge bases

12. Managers

13. instructional delivery

14. Train and deploy with them

15. Process

15.1. 6.

15.1.1. RATIONALE: Denying adversaries access to key information gives US and coalition forces the decisive advantage to securely communicate and collaborate across geographic and organizational boundaries

15.1.2. IMPLICATIONS Balance risks regarding “need to know” against “need to protect” Requires leaders of knowledge communities to comply with relevant information assurance regulations and policies

15.2. 7.

15.2.1. PRINCIPLE: Knowledge assests Embed in standard business processes Provide access to those who need to know

15.2.2. IMPLICATIONS Incumbent on leaders to creatively Convert From... Verify content for legality and desired outcome.

15.3. 8.

15.3.1. PRINCIPLE: Use legal and standard business rules and processes across the enterprise

15.3.2. RATIONALE: Established business rules and processes are repeatable reducing learning curves promoting consistent quality

15.3.3. Lean Six Sigma and continuous process improvement principles apply

15.3.4. IMPLICATIONS Follow standard business rules and processes set by

16. Technology

16.1. Training on and using common collaborative software tool sets

16.1.1. reduces Costs Training Maintenance impediments searching for relevant knowledge across the enterprise

16.1.2. creating Common platform exchange in / with

16.2. 9.

16.2.1. RATIONALE:

16.2.2. IMPLICATIONS Use approved collaborative tools sets Army DoD

16.3. 10.

16.3.1. RATIONALE:

16.4. 11.

16.4.1. PRINCIPLE: Use a robust search capability to access contextual knowledge store content for discovery

16.4.2. RATIONALE: Create seamless and ubiquitous service-on-demand when one client application requests one or more services for another application which provides complimentary services PRINCIPLE: Use open architectures to permit searching and access across boundaries With the exception of classified information, knowledge bases should be accessible and searchable by search engines that deliver contex­tual knowledge and information

16.4.3. IMPLICATIONS Use appropriate content management principles

16.5. 12.

16.5.1. PRINCIPLE: Use portals that permit single sign-on and authentication across the global enterprise, including partners.

16.5.2. RATIONALE: Using the Army’s enterprise portal for access and authentication lessens confusion for users and provides a standard process for accessing enterprise knowledge assets while reducing total cost of ownership of other portals, websites or knowledge networks

16.5.3. IMPLICATIONS portal of first choice AKO DKO Successors

17. People / Culture

17.1. 1.

17.1.1. PRINCIPLE: Train / Educate workforce in KM Leaders Champions

17.1.2. RATIONALE: To create a culture of collaboration, the Army needs to educate the next generation KM change agents who

17.1.3. IMPLICATIONS Identify methods for curriculum development Train and educate the force KM Competency at all levels of the Army

17.2. 2.

17.2.1. PRINCIPLE: Reward Knowledge sharing Knowledge management career

17.2.2. RATIONALE: What gets rewarded in organizations gets done Reward structures guide organizational and individual behaviors

17.2.3. IMPLICATIONS Establish KM career fields (where appropriate) Insert performance elements to evaluate knowledge sharing contributions NSPS OER NCOER

17.3. 3.

17.3.1. PRINCIPLE: Establish Doctrine of Collaboration

17.3.2. RATIONALE: A collaborative environment fosters new ideas understanding ways to execute the COMMANDER'S INTENT

17.3.3. IMPLICATIONS 1. Responsibility to Provide - 2. Empowered to Participate - 3. User-driven -

17.4. Collaborative communities are

17.4.1. self-defining

17.4.2. self creating

17.4.3. adaptable

17.5. 4.

17.5.1. PRINCIPLE: Use every Interaction face to face virtual as an opportunity to acquire knowledge share knowledge

17.5.2. RATIONALE: Continuous learning is an expected day-to-day activity Learning faster than adversaries competitors yields results short-term long-term

17.5.3. IMPLICATIONS Leaders need to frame day-to-day activities as learning opportunities to accelerate Promote learning in teams social networks

17.6. 5.

17.6.1. PRINCIPLE: Prevent knowledge loss

17.6.2. RATIONALE: Knowledge is perishable has a life cycle

17.6.3. IMPLICATIONS Document it Share with those who need to know