Guests

AirBnB Case Study

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Guests により Mind Map: Guests

1. 9. Cultural Issues and Language problems

2. 2. Not easy availability of well trained and efficient , polite staff

3. 14. Non-availability of the attendants to assist the customers

4. 13. Issues accidents due to fire

5. 12. Issues with lifts and stairs multi-story facilities

6. 11. Boring and Monotonous stay

7. 7. Cleanliness, Sanitation and vaccination of the Airbnb staff

8. 6. Availability of garden/lawn , plants and open area for kids and elderly to go around

9. 5. Cleanliness and Sanitation of the Airbnb stay

10. 4. Food, Bed, furniture, basic electric equipment, TV, noise levels

11. 3. Issues in locating the Stay and welcoming of the customers

12. 1.Cost and Budgeting issues for new and frequent travelers

13. 2. Concern for Safety for solo traveler / families from theft

14. Hosts

14.1. 14. Non-availability of the attendants to assist the customers

14.2. 13. Non compliance with the fire safety and building safety norms

14.3. 12. Non repairing of lifts, locks, doors and stairs in multi-storey facilities.

14.4. 11. Difficulty in providing room services and 24-hours catering. Monotonous stay

14.5. 10. Help during medical emergencies and other emergencies.

14.6. 8. Taxes paid to the police, govt. electricity, basic utilities bills. Furniture, crockery, interior designing of the facility

14.7. 7. Bad customers, damaging Airbnb property, violating smoking restrictions inside the rooms.

14.8. 6. Lesser plants and open area for kids and elderly to go around

14.9. 5. Ensuring regular cleanliness and Sanitation of the Airbnb stay

14.10. 4. Regular servicing of the bad furniture, basic electric equipment, fans/ ACs, room heaters and plumbing faults. Availability of internet services, telephone, mobile signal levels, TV, noise levels. Availability of toiletries, mirrors and safes.

14.11. 3. Remote locations of the facilities

14.12. 1.Room booking cancellations on the last moment. Ad-hoc booking. Cost and Budgeting issues