Hotel Strategy 2020
por Damian Frewer
1. Celebrity Service
1.1. Bring it to life
2. Duty Management
2.1. Available Empowered Ownership
3. Deliver the numbers
3.1. Use the commitment file
3.1.1. Achieve the forecast
4. BDRC Gold standard
4.1. Food consistency
4.1.1. Conference meeting and greeting
5. Leadership
5.1. Understand your Strengths Profile
5.1.1. Team meetings and briefings
5.1.1.1. Be accountable for your KPI's
6. Making Guests Smile
6.1. Holiday Inn brand training for everyone
7. Team
7.1. Engagement
7.1.1. Recognition
7.1.1.1. Promote
8. HOD Success
8.1. What's your personal goal for 2020
8.1.1. How are you going to execute it?